Frequently Asked Questions

How Do I Sign Up?

Just click here to get started.

How much does your service cost?

Pricing couldn’t be easier. Regular weekly customers are charged $1.50 per pound and “by request” customers are charged $1.60 per pound. Large bedding items are billed on a “per item” basis. Customers can save 25 cents per pound when they leave both laundry and dry cleaning for pick up. Click here for a full price list.

How will I be billed?

We bill your credit card directly. We will email you a detailed invoice each time your card is billed. You can also receive invoice totals by text.

Can I pay by cash or check?

Unfortunately no. We only accept MasterCard and Visa credit and debit cards.

Is there a delivery charge?

No. Pickup and delivery are included as part of LaundryFly’s world class laundry pickup and delivery service.

Is there a minimum charge?

There is a minimum charge of $25.00 for laundry and $25.00 for dry cleaning.

I forgot to put my clothes out. Is there a missed pickup fee?

You can set up your account so that you receive email and/or text reminders to make sure you don’t forget. However, if you do forget to leave your laundry out we do reserve the right to charge a $10.00 missed pickup fee to cover costs.

Is there any contract or long-term commitment?

None whatsoever. And you can cancel or suspend your account at any time.

How often can I change or update my laundry preferences?

As often as you like! Some of our customers tweak their profile prior to every pickup because they have special washing or folding instructions for us. Our laundry professionals always review your special laundry and folding instructions prior to beginning your laundry. To update your special instructions at any time just log into your account.

What if I am not home when you pick up and deliver?

No problem. Just leave the laundry somewhere we can access it and then log into your account and edit your Pickup/Delivery Instructions. Many customers have us leave their laundry at their back door or in a foyer.

I live in a college dorm, where do I leave my laundry for pick up?

Leave your laundry bag at the main entrance to your building just inside the main door.

What is the turnaround time?

You can expect your laundry to be returned less than 24 hours after we pick it up, and dry cleaning within 72 hours.

Will LaundryFly remind me to leave my laundry out for pickup?

Sure. You have the option of setting up text and/or email reminders. There are also lots of other notifications you can receive if you prefer. You can manage all of your notification settings by logging into your account

I forgot to leave my laundry out . What should I do?

Call or email customer service at (401) 782-3722 or email hello@laundryfly.com. If our drivers are still in your area, we’ll make every effort to arrange for a pickup.

Can I get my clothes air-dried?

We’re happy to air dry your clothes if you prefer but please be aware that because our turn-around time is so quick, they may be returned to you damp.

How long has LaundryFly been in business?

LaundryFly has been in the personal laundry and dry cleaning business for over 10 years.

What is in the Welcome Kit?

The Welcome Kit includes one light blue bag for laundry, one purple bag for dry cleaning and a mesh bag for “special attention” items. (Special attention items might include delicates or stained items.)